Privacy Policy

Housekeeping & On-site Home Services · Panda Mall
Operator: SATURN NEXUS PTE. LTD. · Last updated: 2026-07-22

Welcome to Panda Mall Housekeeping (“we,” “our,” or “us”), operated by SATURN NEXUS PTE. LTD.. Because our housekeeping services are performed at your home or premises, some of the information we handle — such as your service address, visit time, and on-site photos — is especially sensitive. This Privacy Policy explains what we collect, why, with whom we share it, and the choices you have.

1. Information We Collect

• Account & contact information: name, mobile number, and login credentials you provide when you register.
• Service address & visit time: the on-site address and the date / time slot (in 30-minute intervals) you choose when booking — this is required to deliver the service.
• Service details & on-site media: the service type, specifications (e.g. chandelier diameter), remarks, and any photos you upload to describe the job (e.g. item photos for moving/freight jobs).
• Location data: with your consent, approximate or precise location used for distance-based technician matching and on-site navigation.
• Order & transaction data: booking history, fees, additional on-site charges (e.g. materials) you confirm, coupons applied, and payment results.
• Reviews: feedback and ratings you submit for technicians and the platform after a service.
• Partner qualification data: when a labor company or technician applies to join, we collect business name, registration / social identification number, qualification documents, and ID/credential images for review.
• Device & log data: device model, operating system, app version, unique device identifiers, IP address, access times, and crash/error logs.
• Payment information: processed by third-party payment providers; we do not store full card numbers or sensitive payment credentials.

2. How We Use Your Information

• To provide the housekeeping service: schedule visits, dispatch and match technicians by distance, trade/service type, and availability;
• To allow the assigned technician to reach your address and complete the job, including quoting and confirming any on-site additional fees;
• To calculate and confirm the total fee (base price, specification price, additional fees, coupon discounts) and to settle payments;
• To send order updates, notifications, and customer support communications;
• To process reviews, after-sales requests, and refunds;
• To detect, prevent, and respond to fraud, abuse, and safety incidents;
• To improve service quality, matching, and the app experience;
• To comply with legal obligations and lawful requests.

3. How We Share Your Information

To deliver an on-site service, sharing some of your information with the people who perform the work is unavoidable. We share only what is necessary:

• Assigned labor company & technician: your service address, visit time, contact number, service description, specifications, and relevant on-site photos, so they can locate you, prepare, and complete the job.
• Service providers: payment processors, map/navigation providers (for matching and routing), cloud storage (for photos), analytics, and customer-support tools. These providers process data on our behalf under appropriate safeguards.
• Business transfers: in the event of a merger, acquisition, or asset sale, information may be transferred subject to this policy.
• Legal requirements: where required by law, regulation, or legal process, or to protect rights, safety, or property.
• With your consent: for any other sharing you explicitly authorize.

We require all recipients to handle your information securely and only for authorized purposes. We do not sell your personal data.

4. Cookies and Similar Technologies

We use cookies, local storage, and similar technologies to remember preferences, keep you signed in, and analyze usage. You can manage or disable these in your device or browser settings; some features may not work properly if disabled.

5. Data Retention

We retain your information for as long as your account is active and as needed to provide services, resolve disputes, comply with legal obligations, and enforce our agreements. Service records and transaction data may be kept longer where required by law; data no longer needed is deleted or anonymized.

6. Data Security

We apply industry-standard safeguards such as access control, encryption in transit, and monitoring. No online transmission or storage is fully secure. In the event of a data breach, we will notify affected users and authorities as required by applicable law.

7. Your Rights

Subject to applicable law (such as Singapore’s PDPA and other local data-protection laws), you may have the right to:

• Access, correct, or update your personal information;
• Request deletion of your data, subject to legal retention obligations;
• Withdraw consent for optional processing (e.g. location), without affecting processing done before withdrawal;
• Object to or restrict certain processing activities.

To exercise these rights, contact us using the details in Section 10.

8. Children’s Privacy

Our services are not directed to children. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us and we will take steps to delete it.

9. International Data Transfers

Because our services may involve cloud infrastructure and partners outside Singapore, your information may be transferred to and processed in other countries. We take steps to ensure such transfers are protected by appropriate safeguards and comply with applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email, in-app notice, or a prominent notice on this page. Please review this page periodically. The “Last updated” date above reflects the most recent revision.

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal data, please contact us: