Frequently Asked Questions (FAQ)

1. How do I create an account?

You can sign up by clicking “Register” on the home page and completing the form with your email or mobile number. Once registered, you can log in and start shopping.

2. What should I do if I forget my password?

On the login page, click “Forgot Password.” Enter your registered email or phone number, and we’ll send you a password reset link or verification code.

3. Can I change my order after placing it?

Orders can be modified or canceled before they are shipped by contacting customer support. Once shipped, orders cannot be changed.

4. What payment methods are accepted?

5. How long does shipping take?

Orders are usually processed and shipped within 1–3 business days. Delivery times may vary depending on the product and shipping destination.

6. How can I track my order?

Go to “My Orders” in your account, select the order, and you’ll see the real-time tracking information.

7. What if the item I received is defective or incorrect?

If the product has quality issues or does not match your order, please contact customer support within 7 days of receiving it for assistance with returns or exchanges.

8. Can I return or refund my purchase?

Yes, we offer a 7-day return policy (excluding certain items such as customized products, perishables, etc.). Items must be unused, undamaged, and returned in original packaging.

9. How can I contact customer support?

10. Do you provide invoices?

Yes. You can request an electronic invoice when placing your order. It will be sent to your registered email once the order is completed.